{"id":103744,"date":"2025-05-28T19:54:15","date_gmt":"2025-05-28T17:54:15","guid":{"rendered":"https:\/\/mediumaquamarine-tapir-850987.hostingersite.com\/?page_id=103744"},"modified":"2025-08-02T16:38:12","modified_gmt":"2025-08-02T14:38:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/lineasette.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently asked questions\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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Purchases and payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods do you accept?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

We accept all major credit cards (Visa, Mastercard, American Express).
You can also choose to pay in 3 convenient interest-free installments with Klarna or PayPal.<\/strong>
All payments are secure and protected.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay on delivery?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

No, we do not offer payment on delivery. However, every order is trackable, secure, and guaranteed. Our customer service is always available to support you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I request an invoice?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes, during checkout you\u2019ll find a checkbox labeled \u201cDo you need an invoice?\u201d
If you select it, after the purchase we will send you an email to request the necessary details for issuing the invoice. The invoice will then be sent to you directly via email.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Gifts and customizations\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy order is a gift: can you ship it without sales documents?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes, just let us know in the order notes and the package will be shipped without any invoices or price information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow are the products packaged?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Each piece is housed in an elegant Havana-colored box, protected with recyclable materials and accompanied by a certificate of craftsmanship. To ensure maximum protection, larger creations are packaged in sturdy American-style boxes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I customize a product?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

You can customize the product by choosing the color. However, shapes and dimensions designed by our designers cannot be modified.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Shipping and timing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the production and shipping times?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Each piece is handmade in approximately 5\u201310 business days.
Shipping times vary depending on the destination. Please refer to the page Shipping Costs and Times<\/em><\/a> for full details.
If you\u2019re in a hurry (e.g. for a gift), let us know in the order notes and we\u2019ll do our best to accommodate you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much does shipping cost?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

The shipping cost is calculated automatically at checkout.
Please refer to the Shipping Costs and Times<\/strong> page for detailed rates and free shipping thresholds.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship internationally?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes, we also ship internationally.
You can find the list of countries we ship to on the Shipping Costs and Times<\/strong> page.
If your country is not listed, please write to us at info@lineasette.com<\/a><\/strong> for a personalized quote.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre shipments made all year round?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes, we ship all year round.
However, during our holiday closures (generally the two central weeks of August and the Christmas period), shipments may experience slight delays.
If you have specific needs, feel free to contact us \u2014 we\u2019ll do our best to accommodate you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Returns and damaged products\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if the product arrives damaged?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Send us photos of the damage and the packaging within 48 hours.
We\u2019ll provide a free replacement with no hassle.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return a product?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes, you have 14 days from delivery to exercise your right of withdrawal. The product must be intact and in its original packaging.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I request a return?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Write to us at info@lineasette.com<\/a><\/strong>, including your order number and attaching photos.
We will provide you with all the instructions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Product use and care\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I put water in the vases?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes, our vases can safely hold water.
Fired at 1200\u00b0C, porcelain stoneware is completely waterproof and durable \u2014 perfect even for fresh flowers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I clean Lineasette products?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Lineasette products are made of porcelain stoneware, a waterproof and durable material.
To clean them, simply use water, a sponge, and a common household cleaner.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre the products suitable for outdoor use?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes, our products can be used outdoors.
We recommend protecting them from frost to ensure their integrity.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I place the objects on delicate furniture?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes, each package includes silicone adhesive felt pads to apply to the base of the objects, protecting surfaces and allowing you to place them without any worries.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Quality and production\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre your products Made in Italy?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes, all Lineasette pieces have been designed and crafted in our workshop since 1977.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs each piece handmade?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes, each item is shaped and finished by hand. Any variations are a distinctive sign of artisanal authenticity.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill the product be exactly like the one in the photo?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Each creation is unique: slight variations in color and shape are a sign of handcrafted work and add character and authenticity to your piece.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre your products seasonal?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

No, all collections are available year-round.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I see the products in person?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Yes, you can visit our showroom in Marostica or find an authorized retailer on our Store Locator page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently asked questions Purchases and payments What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express).You can also choose to pay in 3 convenient interest-free installments with Klarna or PayPal.All payments are secure and protected. Can I pay on delivery? No, we do not offer payment on delivery. However, […]<\/p>\n","protected":false},"author":214,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"iawp_total_views":52,"footnotes":""},"class_list":["post-103744","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/lineasette.com\/en\/wp-json\/wp\/v2\/pages\/103744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lineasette.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lineasette.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lineasette.com\/en\/wp-json\/wp\/v2\/users\/214"}],"replies":[{"embeddable":true,"href":"https:\/\/lineasette.com\/en\/wp-json\/wp\/v2\/comments?post=103744"}],"version-history":[{"count":0,"href":"https:\/\/lineasette.com\/en\/wp-json\/wp\/v2\/pages\/103744\/revisions"}],"wp:attachment":[{"href":"https:\/\/lineasette.com\/en\/wp-json\/wp\/v2\/media?parent=103744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}